If you need assistance with your order, or if you wish to cancel or obtain a refund, please call our Customer Service Department as follows:
USA Customers Call 1-888-965-3999.
UK & Ireland Customers Call: +44(0) 20 3608 8240.
Australia & New Zealand Customers Call: +61 2 8607 8961.
Our operators are standing by to assist you 8:00AM to 8:00PM Monday through Friday (USA Eastern Time), and 9:00AM to 2:00PM Saturday (USA Eastern Time). Telephone support is not available on Sundays or US Holidays.
To cancel your BioGeniste account, click here to access our Easy Cancel Form.
Or, if you prefer, you may send our Customer Service Representatives a message through this convenient online form. Typically, we will respond within 12 hours of receiving your message, including Sundays.
Thanks again for visiting our website.
All the best,
BioGeniste (USA Corporate Address, not for returns!) CLICK HERE FOR RETURNS / REFUND ADDRESS.
320 7th Avenue
Brooklyn, NY 11215, USA
Toll Free Telephone: 1-888-965-3999
UK Address: (UK Corporate Address, not for returns!) CLICK HERE FOR RETURNS / REFUND ADDRESS.
Capital Business Park
Telephone: +44(0) 20 3608 8240